Delivery and disputes

Check the game, server or region, quantity, total price, delivery time and seller's requirements. Ask about anything unclear before approving payment. Keep the order address and payment signature after confirmation.

Use the paid order and its conversation to arrange delivery. The seller can submit delivery evidence and use the delivery controls available for that order.

Saving an evidence file and confirming an on-chain delivery action are separate steps. Check the resulting order status instead of relying only on an upload receipt.

For supported quantity orders, the buyer can confirm receipt to release payment. Review what was delivered before approving this action.

The seller can request release 72 hours after payment is locked, once delivery is marked and no dispute is active. Check the order before release if there is a problem.

Confirm delivery only after checking your purchase. Confirmation releases payment and ends the active escrow dispute path.

Open the order with the wallet used for the trade. Check its latest state and describe the issue clearly to the other trader. Keep relevant messages and delivery evidence.

If the order offers a dispute action, review and complete its required approvals. Saving a dispute description alone does not open an on-chain dispute. Check the resulting status before assuming a payment action has been paused.

Use Case progress from your order to load the private review timeline with a wallet message approval. The administrator can record that a dispute is being reviewed, that more information is needed, that it has been escalated or that a decision is proposed. If no update is recorded, the page says so; it does not mean someone has accepted or reviewed the report.

After a proposed decision, each party can ask for another review once and explain what should be reconsidered. A later proposed decision allows a new request. The request is visible to the administrator and the other party. It does not promise independent arbitration, a response time, a refund or a pause before an administrator acts.

Case updates and proposed decisions do not change escrow. Payment release or refund still requires the separate authorized transaction. A review request cannot undo a completed payment. The case page shows the chain check separately and says when the latest state could not be verified.

There is no automatic refund simply because a message, report or dispute description was submitted. Refund and cancellation actions depend on the order's supported contract version, current state and who is approving the action.

Where buyer cancellation is available, review it from the order. Disputed orders can require an authorized administrator to resolve the escrow outcome. A support email cannot reverse a completed blockchain transfer.

The marketplace does not promise that every complaint will result in a refund. A conduct report and an escrow dispute follow different processes.

Keep the transaction signature and use the payment-status or receipt controls before retrying. A slow connection or missed confirmation is not proof of failure.

When contacting [email protected], include the order address, signature and a short description of the issue. Never include a wallet seed phrase or private key.