Delivery and disputes

Check the game, server or region, quantity, total price, delivery time and seller's requirements. Ask about anything unclear before approving payment. Keep the order address and payment signature after confirmation.

Use the paid order and its conversation to arrange delivery. The seller can submit delivery evidence and use the delivery controls available for that order.

Saving an evidence file and confirming an on-chain delivery action are separate steps. Check the resulting order status instead of relying only on an upload receipt.

For supported quantity orders, the buyer can confirm receipt to release payment. Review what was delivered before approving this action.

A seller can become eligible to release payment after 72 hours from the payment lock when delivery has been marked and no dispute is active. The current contract state determines eligibility; the timer alone does not guarantee release.

Open the order with the wallet used for the trade. Check its latest state and describe the issue clearly to the other trader. Keep relevant messages and delivery evidence.

If the order offers a dispute action, review and complete its required approvals. Saving a dispute description alone does not open an on-chain dispute. Check the resulting status before assuming a payment action has been paused.

There is no automatic refund simply because a message, report or dispute description was submitted. Refund and cancellation actions depend on the order's supported contract version, current state and who is approving the action.

Where buyer cancellation is available, review it from the order. Disputed orders can require an authorized administrator to resolve the escrow outcome. A support email cannot reverse a completed blockchain transfer.

The marketplace does not promise that every complaint will result in a refund. A conduct report and an escrow dispute follow different processes.

Keep the transaction signature and use the payment-status or receipt controls before retrying. A slow connection or missed confirmation is not proof of failure.

When contacting [email protected], include the order address, signature and a short description of the issue. Never include a wallet seed phrase or private key.